Job Openings

Student Loan Operations Specialist

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Location
Washington, DC
Job Type
Direct Hire
Date
Nov 15, 2019
Job ID
2677763

Our client is seeking a Lending Operations Specialist for a full-time direct hire position in Washington DC (20009). Compensation depends on experience.  Ideal candidates will have 2 - 3 years experience with Student Loans and Education Financial Aid process, and have strong math and analytical skills.


 


Role:


You’ll be the first point of contact regarding loan processing with our university partners, students, and fund administrators. Your focus will be to own and manage the certification and disbursement process, communicate with university financial aid offices, and successfully manage our loan portfolio. This includes, but is not limited to:



  • Managing the loan processing relationship by proactively connecting with universities and servicers to help them process and troubleshoot loan disbursements
  • Managing the end-to-end loan certification and disbursement process for the U.S. and Canada
  • Analyzing loan data and trends with a continuous improvement mindset to optimize operations, mitigate operational risk, and achieve business goals
  • Collaborating with the company's global tech, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes

 


Qualifications



  • Undergraduate degree or higher preferred
  • 2-3 years of experience working in university financial aid or financial operations experience
  • Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly
  • Exceptional organizational skills and attention to detail
  • Proven ability to apply critical thinking to complicated problems for timely and effective resolution
  • Outstanding written and verbal skills communication and comfort interacting with borrowers and partners via phone and email
  • Passion for excellence: constantly striving to improve professional skills and business operations
  • Passionate about analytics and tech savvy
  • Fluency in foreign languages or international experience is a plus

In addition, you should be comfortable working in a start-up environment, fast-evolving roles and responsibilities, variable workload and tight deadlines.