Job Openings

II/T Help Desk Support Analyst

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Location
Richmond, VA
Job Type
Contract
Date
Nov 11, 2019
Job ID
2678059

*Please submit Richmond based candidates only


*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions


 


Job Description


This position will provides end user technical support for both software and hardware.. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.


 


Experience and Skills


3 to 5 years experience Tier II support in Information Technology Services


Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.


 


Skills and Abilities:


SQL


PLSQL


Experience with an ITSM tool


ITIL


Strong analytical, interpersonal and written/verbal communication skills


Sound problem resolution, judgment and decision-making skills


MS Office Proficiency (Word, Excel,)


Ability to demonstrate creative thinking


Ability to develop relationships


Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.


Ability to communicate well and work independently with minimum supervision.


Strong willingness to learn new technologies, dive into challenges and take direction


Ability in problem analysis and resolution.


 


Preferred Qualifications  


Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.


ITIL certification


Personal Computer Hardware Knowledge Required 5 Years
























































Skill Description



Required/Desired



Years of Experience



Personal Computer Hardware Knowledge



Required



5 Years



Software installs and trouble shooting knowledge and experience



Required



5 Years



Tier 2 and Tier 3 Help Desk experience



Required



3 Years



Crystal Reports, SQL, MS Office Suite,



Required



3 Years



College graduate with degree in IT or related field



Desired



 



ITIL certified



Desired



 



Ability to work independently with minimum supervision



Required



 



Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills



Required



 



Hands on experience supporting end user hardware and software problems at an advanced level.



Required



5 Years