Job Openings

Deskside Support Technician - Pharmaceuticals

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Location
Lancaster, SC
Job Type
Direct Hire
Date
Nov 19, 2019
Job ID
2678353
We are looking for a Desktop Support Technician to be the central point of contact for IT related incidents and service requests at a pharmaceutical manufacturing company. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. 

 

Deskside Support Technician Responsibilities:



  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Upgrade various hardware and software
  • Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion. Provide end user training where required.
  • Accurately record, update and document requests using the Helpdesk system.
  • Install and configure new IT equipment.
  • Maintaining the integrity of the security of the network including remote access, password access, file access, intruder access, and protection against malware
  • Performing user analysis, troubleshooting problems, and following through to resolution
  • Assist with maintenance and verification of backup servers/systems.
  • Develop and maintain end-user documentation of various software and procedures.


Deskside Support Technician Experience:



  • Associates degree in Computer Science (BS preferred) and/or equivalent technical certification with a minimum of 2 years of Information Technology work experience in a LANIWAN environment.
  • Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
  • Working technical knowledge of network and PC operating systems, including Windows XP, Windows Vista, Windows 7, Windows 10 and Windows 2008/2012/2016 Server.
  • Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory and TCP/IP.
  • Working knowledge of Enterprise Backup systems and Enterprise Antivirus.

Deskside Support Technician Benefits:


  • This position offers full benefits
  • No Relocation or Interview Expenses