Job Openings

Customer Support Representative

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Plainview, NY
Job Type
Direct Hire
Jan 15, 2020
Job ID

Our client is the world's largest supplier of Ground Support Equipment and airport-related equipment replacement parts. The company supplies replacement parts and accessories while providing supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.

MUST HAVE:  Automotive, Ground Support and Technical / Mechanical Experience Required

Job Requirements:

  • 2-4 years of GSE/automotive experience
  • Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
  • Development of open sales area
  • Call on potential customers to increase interest of company value add
  • Ability to read and comprehend parts and service manuals
  • Strong communications skills
  • Time management / follow up and prioritization skills
  • Must have strong customer service skills
  • Working knowledge of Microsoft Excel and Word
  • Must have good analytical and writing skills

Essential Functions:

  • Handle inbound/outbound phone calls and email requests for quotes/orders
  • Warranty /returns processing and follow up
  • Work with suppliers to provide technical support to internal/external customers
  • Work with suppliers to help customers troubleshoot/diagnose warranty claims
  • Support of assigned territory field salesperson(s) and their customers
  • Provide written/verbal feedback to customer’s inquiries
  • Call existing customers to promote new/additional business
  • Follow up with customers on quotes/orders daily
  • Customer trainings of company’s ecommerce solution

Working Conditions:

  • 9:00am to 6:00pm Working hours
  • Work near/with others
  • Desk position
  • Occasional customer visits