Job Openings

Customer Sales & Service Representative

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Dubuque, IA
Job Type
Direct Hire
Nov 19, 2019
Job ID

Customer Sales & Service Representative

Dubuque, IA


Our client is looking to hire a Customer Sales and Service Representative in the Dubuque, IA area. You will work directly with the end customers to ensure they are experiencing excellent customer satisfaction.

Key Responsibilities:

  • Answer phone calls from retail stores, sales representatives, and consumers.
  • Respond to customer service e-mails and provide resolutions to issues.
  • Manage orders and requests via vendor portals.
  • Prepare parts orders and enter into system to be processed.
  • Work closely with sales department to validate parts and credit requests.
  • Respond to customer service emails and provide resolution to issues.

Job Qualifications:

  • Associate’s Degree required.
  • 3+ years of customer service experience required.
  • SAP experience preferred.
  • Excellent written and verbal communication skills.
  • E-Commerce customer service experience desired.

Additional Incentives:

  • Medical and Dental Insurance
  • Paid Time Off
  • Tuition reimbursement opportunities
  • 401(k) with up to 5% matching
  • Employee Assistance Program

Customer Service Representative, e-commerce, customer service, problem solving, customer satisfaction, customer care, customer experience, retail, SAP, service fulfillment, sales