Job Openings

Client Account Manager- SaaS Data Analytics Solutions

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Location
Severna Park, MD
Job Type
Direct Hire
Date
Feb 19, 2020
Job ID
2680094

GENERAL SUMMARY:


Our client is a highly respected and regarded company that provides industry-leading data, as well as research, analytics and events to operators and investors. 


 


The Client Account Manager is responsible for managing and growing an existing account base, through contract renewal, cross-sell and up-sell activities, while building strong client relationships with existing clients of the Data Service, comprised of capital providers, operators, developers and investors.  The successful candidate will have a proven track record of consistently meeting or exceeding sales targets, performance measures and client satisfaction standards and has a passion for delivering an exceptional client experience.


 


ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Incumbents will be evaluated, in part, based on performance of each essential function.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.



  • Directly responsible for managing renewal sales of an existing $6+MM book of business, surpassing 200+ accounts.
  • Meet or exceed quarterly and annual renewal sales and retention goals.
  • Conduct contract reviews with clients and negotiate annual and multi-year subscription contract terms and pricing.
  • Actively identify and close upsell opportunities.
  • Deliver high quality client services and client retention through proactive account management, training and relationship management of clients.
  • Understand the value of the Data Service products and pricing, as well as competitive offerings, with the ability to articulate value in a meaningful way to clients.
  • Maintain subject-matter proficiency of all data product offerings and associated value propositions.
  • Provide product development recommendations based on direct experience with clients.

 


TRAVEL REQUIREMENTS:



  • Limited, at most four times per year in conjunction with corporate sponsored and industry events.

 


 


 


 


EDUCATION and/or EXPERIENCE:



  • Bachelor’s Degree, or equivalent experience.
  • 3+ years in a high-touch client services, account management or sales role, preferably from a leading SaaS, business intelligence, financial services or technology-based company.
  • Documented history exceeding quarterly and annual renewal sales and retention targets in a metrics-based selling environment.
  • Prior contract negotiation experience required.
  • Prior experience working with data and product solutions focused on analytical data sets.
  • Excellent time management and organizational skills, with proven ability to multitask within a fast-paced environment, with exceptional attention to detail.
  • Solutions focused, with the ability to creatively conceptualize new ideas and drive strategy.
  • Excellent written/verbal communication skills.
  • Proficient in Microsoft Office Suite and Salesforce (or comparable CRM systems).